EXIN SIAM™ Foundation validates a professional’s knowledge about bringing together multiple
service providers to strive for a common goal in order to support the client organization’s agreed
objectives for service delivery.
This certification includes the following topics:
• introduction to SIAM
• SIAM implementation roadmap
• SIAM roles and responsibilities
• SIAM practices
• processes to support SIAM
• SIAM challenges and risks
• SIAM and other practices.
This certification is aimed at professionals worldwide who have an interest in the practices of SIAM
or want to implement this methodology in an organization and in particular professionals who are
already working with service management processes. Furthermore, this SIAM™ certification is
intended for providers that want to implement and manage SIAM models. More specifically, the
following roles could be interested: chief strategy officers (CSOs), chief information officers (CIOs),
chief technical officers (CTOs), service managers, service provider portfolio strategists/leads,
managers (including process managers, project managers, change managers, service level
managers, business relationship managers, program managers and supplier managers), service
architects, process architects, business change practitioners and organizational change
practitioners
Knowledge of service management terminology, for instance through the EXIN IT Service
Management based on ISO/IEC 20000 certification, is recommended
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VeriSM™ is a service management approach that helps service providers to create a flexible operating model to meet desired business outcomes. It describes how an organization can define its service management principles and then use organizational capabilities, emerging ...