EXIN VeriSM™ Essentials

Seminarinformationen

Seminar - Ziel

VeriSM™ is a service management approach that helps service providers to create a flexible operating model to meet desired business outcomes. It describes how an organization can define
its service management principles and then use organizational capabilities, emerging technologies,
and a combination of management practices to deliver value.

The VeriSM™ Foundation certification validates a professional’s knowledge about:
• the service organization
• service culture
• people and organizational structure
• the VeriSM™ model
• progressive practices
• innovative technologies
• getting started

Teilnehmer - Zielgruppe

The certifications are essential for anyone who works with products and services and will be of
particular interest to:

• graduates and undergraduates – who will be joining organizations and who need to
  understand the principles of service management.
• everyone within a service organization, in particular:
  • managers – who want to understand how to leverage evolving management
    practices
  • service owners and service managers – who need to bring their skills up to date
    and understand how service management has changed
  • executives – who are accountable for effective service delivery
  • IT professionals - who need to understand the impact of evolving management
    practices and new technologies on their role.

Kurs - Voraussetzungen

VeriSM™ Foundation

• Successful completion of the VeriSM™ Foundation exam.

VeriSM™ Essentials

• Successful completion of the VeriSM™ Essentials exam.

VeriSM™ Plus

• Successful completion of the VeriSM™ Plus exam.

The following certificates will also lead to a VeriSM™ Foundation certificate:

• A certificate in an existing service management certification + the VeriSM™ Plus certificate.
• The VeriSM™ Essentials certificate + the VeriSM™ Plus certificate

Seminardauer

• 1 Tag
• 09:00 Uhr bis 17:00 Uhr

Schulungsunterlagen

• nach Absprache

Seminar-Inhalt / Agenda

1. The service organization

• Organizational context
• Organizational governance
• Digital transformation
  
  

2. Service culture

• Service culture
  
  

3. People and organizational structure

• Organization structure
• Service management challenges
  
  

4. The VeriSM™ model

• The VeriSM™ model
• Adapting the VeriSM™ model
  
  

5. Progressive practices

• Progressive practices
  
  

6. Innovative technologies

• Impact of technology
  
  

7. Getting started

• Getting started

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