Whether you are a business stakeholder, functional consultant at the start of your career or a student, this certification is a validation of your broad knowledge of the customer engagement apps in Microsoft Dynamics 365, including marketing capabilities, and the automation of the sales, service and support lifecycles.
The Microsoft Certified: Dynamics Fundamentals (CRM) certification could be a great fit for you if you’d like to:
It is recommended for tech-savvy individuals with some basic knowledge of business functions like marketing, sales, and services.
Required exams: MB-910
Do you want to learn more about Dynamics 365? This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, the core capabilities of customer engagement apps as ...